In a previous blog post I wrote about the importance of staying in control of your contracts. This post serves to illustrate a recent example of this where a customer was mis-charged for eight years. In today’s fast-paced business world, companies with large workforces, particularly those in clinical environments, rely heavily on efficient, outsourced services to maintain operations. When those services falter, the impact can be widespread, affecting recruitment, staff welfare, and even company financial performance. Third parties are as critical to the supply chain as your internal resource. Recently, a 6,000-employee organisation, faced such a challenge with its outsourced Occupational Health (OH) services. This blog post demonstrates how, with the help of Insider Pro, the company turned things around, reclaiming significant overcharges and improving service delivery without increasing costs.
